Skyward Support
Common Questions & Answers:
I am logged into my account but the only option I have is for a new student?
- You will need to go to the top left of the screen where you see a schoolhouse icon. There is a drop down arrow beside the icon. Click on the dropdown arrow and the choice will come up with Family Access. Click "Family Access" then the students should show up.
I forgot my username and password.
- Please contact your child's campus first or Marlene Steele (contact information down below). If you are busy and have no other choice but to leave a voicemail, please leave the names of your children and what campuses they attend.
I am trying to enroll/register my child(ren) on Skyward Family Access but it will not let me do it? There are no forms?
- Please make sure that you are not logged into your child's account and are logged into your own (Parent/Guardian's) account.
I am having issues with Registration.
- If you are registering your child on your phone, please understand that Skyward is not phone app friendly. You will need to register your child to a personal device (Laptop and possibly iPad) or PC/Desktop/Computer. You can go to your child's campus that you are planning to have them attend and ask the staff at the front office for help or go to your local library and use their PC's if needed too. Macbooks will not accept signatures and acceptance at the end so, you will need to use a PC.
**If you do not know what campus your children are going to be attending, then please go to this link, (Bus) Infofinder, and insert your home address, zip code, and the grade your child is going into so that you can locate the specific campus. If you cannot find the campus that your children are going to attend then please contact our Administration Building at 972-872-7000 or our Transportation Department at 972-872-7357 to see what school zone they are in.
**Note: When you log into your account, if you are only seeing an option for New Student Enrollment and not your child's profile, you will need to go to the top left of the screen where you see a schoolhouse icon. There will be a dropdown arrow beside the icon. Click on the dropdown arrow and the choice will come up with Family Access. Click Family Access, then the students show up along with returning student forms.
* Please click on New Student Enrollment, Returning Students Registration, or Enrollment & Registration FAQs if this is what you are looking for. *
For more information or in need of assistance, please contact your child's campus first:
Carver ECC: 972-872-3730
Crockett ECC: 972-872-7131
Austin Elementary: 972-872-7190
Bowie Elementary: 972-872-7234
Houston Elementary: 972-872-7285
Travis Elementary: 972-872-7455
Lummus Intermediate: 972-872-7060
Miller Intermediate: 972-872-3775
Alamo Middle School: 972-872-7332
Ennis Junior High School: 972-872-3850
Ennis High School: 972-872-3500
If you still have more questions or need help in a specific area, then please contact:
