Enrollment & Registration FAQs

  • I have my parent username and have reset my password. Where do I go to log in to Family Access?

  • I do not have a Family Access username. How do I get one?

  • I have used Parent Portal before. Why can't I log in now?

  • When trying to reset my password, I get a message that says "If a user account was associated with this username or email address, an email outlining steps to reset your password has been sent," but have not gotten an email.

  • I received the email with my username but it will not let me reset my password. It says the link is invalid/expired.

  • I have logged in to Family Access but can only see grades and attendance. Why can't I see registration forms?

  • How do I know which form I am supposed to fill out? (Enrollment vs. Registration)

  • How will I know my information has been submitted correctly?

  • I have submitted the registration forms successfully, what's next?

  • I submitted forms for my student but now I do not see the tile at all. Did my form go through?